Privacy Policy

Effective Date: October 1, 2024

At Matriarch Solutions, we’re all about helping you on your journey with ease, confidence, and trust. Your privacy is incredibly important to us, and we’re committed to protecting your personal information while being transparent about how we use it. This Privacy Policy explains what we collect, how we use it, and the steps we take to safeguard it. Because when it comes to your data, you deserve to feel as supported as you do in all other aspects of your journey.

1. The Information We Collect

We collect information to better understand your needs and provide you with personalized services. This includes:

Personal Information: Things like your name, email address, phone number, and job title when you reach out to us, sign up for our newsletter, or book a consultation.
Non-Personal Information: Data like your IP address, browser type, and how you navigate our website helps us improve your experience and ensure everything runs smoothly.

For Our California Clients:

In compliance with the California Consumer Privacy Act (CCPA), we also collect certain categories of personal information:

Identifiers: Your name, email, phone number, and IP address.
Internet Activity: Information about how you interact with our website, such as pages visited.
Professional Information: Job title and company name, when relevant.
Inferences: We may gather insights from your interactions with us to tailor our services to your preferences.

2. How We Use Your Information

At Matriarch Solutions, your data isn’t just information—it’s a way for us to better understand and support your goals. We use it to:

Personalize your experience and provide tailored advice.
Share insights, news, and events that could empower your journey (only if you’ve opted in!).
Respond to inquiries and set up consultations.
Analyze and improve our website to serve you better.
Ensure we comply with our legal obligations.

3. Cookies and Tracking Technologies

We use cookies (the digital kind!) to make your visit to our website smoother and more personal. These help us:

Enhance your experience and offer content that aligns with your interests.
Track how visitors use our website so we can make improvements.

You can choose to turn off cookies in your browser settings, but keep in mind, it might limit your experience on our site.

4. Sharing Your Information

Your trust is at the core of everything we do. That’s why we do not sell your personal information to anyone. We may share your data with trusted partners who help us provide our services, such as hosting our website, managing newsletters, or processing payments. These partners are contractually bound to protect your privacy, just like we do.

If required by law, we may disclose your information to comply with legal obligations or protect the rights and safety of our business, clients, and community.

SMS Terms & Conditions:

By subscribing to Matriarch Solutions SMS services, you agree to receive text messages from us. Matriarch Solutions will send SMS messages to communicate with customers on the status of the projects they have requested to provide a better overall customer experience.

For HELP, please contact us at (954) 836-7570. To opt-out of receiving messages, reply with “STOP” at any time. Message frequency may vary. Standard message and data rates may apply.

I. Text / SMS Marketing

If you choose to opt-in to SMS communications from Matriarch Solutions, you will receive text messages at the mobile number you provide. These messages might be automated and might include promotional offers, coupons, and/or information related to Matriarch Solutions or our affiliated restaurants, as well as information related to your orders and account.

II. Frequency of Messages

Message frequency may vary based on your orders, account activity, and ongoing promotions. You will receive messages relevant to your transactions and occasional promotional updates.

III. Opt-Out and Support Options

You may opt out of receiving text messages at any time by texting "STOP". Upon receipt of your opt-out request, you will be unsubscribed and will no longer receive text messages from us.

A confirmation message will be sent to confirm that you have unsubscribed. Should you wish to re-subscribe, you may text "START' to receive SMS messages again.
For assistance with the messaging service, text "HELP" or contact operations@matriarchsolutions.com

IV. Wireless Carrier Rates and Services

Wireless carrier message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.

V. Confidentiality

We will maintain the confidentiality of your mobile number. Your mobile number will not be shared with third parties for their own marketing purposes. However, for operational purposes, your name and mobile number may be shared with our service providers who assist in the delivery of our SMS communications. These providers use your personal information solely to carry out the services they provide to Matriarch Solutions

5. Your Privacy Rights

If you’re based in California, you have specific rights under the CCPA, and we’re here to honor them. You have the right to:

Know what personal data we’ve collected about you and how we use it.
Delete your personal information (with some exceptions, like data we need to fulfill our legal obligations).
Opt-out of the sale of your personal information (although we don’t sell it).
Non-Discrimination: We’ll never treat you differently for exercising any of your privacy rights.

To Exercise Your Rights:

Just get in touch with us at Operations@matriarchsolutions.com or call us at 954.836.7570. We may ask you to verify your identity so we can make sure it’s really you making the request.

6. Do Not Sell My Personal Information

While we do not and will not sell your personal information, we take the CCPA seriously and want you to know your rights. Should our practices ever change, you will have the option to opt-out, and we’ll notify you accordingly.

7. Data Security

Your information’s security is our priority. We use industry-standard practices—like encryption and secure servers—to protect your data. While no system is 100% foolproof, we do everything we can to make sure your information is safe with us.

8. California “Shine the Light” Law

California residents also have the right to request details on how their personal information is shared with third parties for direct marketing purposes. To request this information, please contact us at Operations@matriarchsolutions.com or call us at 954.836.7570.

9. Changes to This Policy

We’re always evolving to better serve you, and this Privacy Policy may be updated from time to time. When changes happen, we’ll post them here with an updated date so you always know how your data is being handled.

10. Need Help? Contact Us!

If you have any questions, concerns, or requests about your privacy, don’t hesitate to reach out! We’re here to help.

Email: Operations@matriarchsolutions.com
Phone: 954.836.7570
Mailing Address: 45 E. City Ave #1635, Bala Cynwyd, PA 19004

At Matriarch Solutions, we’re dedicated to making sure you feel empowered in every aspect of your journey—including how your information is handled. Thank you for trusting us.